Chatbots
Assistants for your website, WhatsApp or help desk that answer from your documentation, hand over to a person cleanly, and never invent a policy. Your team can review every conversation.
We reply within one business day.
Deliverables
What you get.
The exact list goes into your written scope, adjusted to your situation before anything is signed.
- 1.Knowledge base ingestion and retrieval
- 2.Website widget, WhatsApp or help-desk channel
- 3.Handover to a person with the full conversation attached
- 4.Guardrails, tone and refusal rules
- 5.Conversation review dashboard
- 6.Monthly accuracy review against real questions
How it runs
Four stages, each with something to show.
- Stage 1
Collect
Your documentation, past tickets and policies gathered and cleaned up.
- Stage 2
Build
Retrieval, guardrails and handover rules, tested against real past questions.
- Stage 3
Soft launch
Live on one channel with your team reviewing every conversation.
- Stage 4
Improve
Gaps in the knowledge base found and filled each month.
Fit
When we are the right call, and when we are not.
A good fit if
- A steady volume of repeat questions with documented answers
- A team that can own the knowledge base after launch
- Clear rules on what the assistant must never answer
Probably not a fit
- Replacing people on complex or sensitive conversations
- Answers that exist only in someone's head
Related work
ChatbotsMarketing services, 60 staffIllustrative
An internal chatbot that answers policy questions and cites its source
Most policy questions now answered without the operations manager
Read the case studyChatbotsSoftware, 15 staffIllustrative
Support chatbot that answers instantly and hands billing to a person
68% of conversations resolved without a handover
Read the case studyChatbotsE-commerce, 9 staffIllustrative
A WhatsApp chatbot that resolves most order-status questions by itself
68% of conversations resolved without a person
Read the case studyChatbots
Tell us what you need built, fixed or found.
hello@nexumlab.comInclude what you are building, your timeline and a rough budget. We reply within one business day. No forms, no chat widget, no sales sequence.